Shipping Policy

All orders are processed within a period of 4 to 5 business days following the confirmation of the order. It's important to note that shipments are not dispatched or delivered on weekends or public holidays. Upon dispatch of the order, we make every effort to ensure delivery within 7 to 10 working days, contingent on the specific geographic location. During times of high order volume, there is a possibility of slight delays in shipments. Please allocate additional transit days for the delivery process. In the event of a significant delay in the shipment of your order, you will be promptly notified, and our team will work diligently to expedite the delivery of your package.

For international orders, kindly get in touch with us via email atcustomercare@cloud12.store and we will handle your order through offline channels.

CPL, in conjunction with its courier partners, will deliver the shipment to the recipient at the address provided during checkout. Additionally, delivery may be made to an individual or entity other than the one mentioned during checkout, provided there is apparent authority to accept the package on behalf of the recipient. While delivering a shipment, there is no obligation to personally hand it over to the recipient, and the courier partner retains the right to deliver to a party other than the one specified during checkout.

A Shipment Confirmation email will be sent to you once your order has been dispatched. This email will include your tracking number(s) and a link to the website for tracking purposes. The tracking number will become active and traceable within a span of 24 to 48 hours.

Should you receive a damaged order, we request that you notify us within 48 hours of receiving it in order to initiate a claim. It's important to retain all packaging materials and damaged items before proceeding with the claim process.

A shipment is deemed undeliverable under the following circumstances:

• The recipient's address is incomplete, illegible, incorrect, or untraceable.
• The recipient declines to accept delivery, sign for the package, or make payment upon delivery.
• The shipment has the potential to cause harm, delay to other shipments or goods, or pose a threat to individuals.
• The shipment is held up or encounters difficulties in crossing local or state boundaries.
• For Collect on Delivery (COD) shipments, the recipient refuses to pay the COD amount during delivery.
• Our courier partner will make up to three delivery attempts for a consignment, after which the shipment will be regarded as rejected.

For any inquiries or concerns related to shipments, please feel free to contact us at: customercare@cloud12.store